"Could not install the scanner driver" MF227dw

[phazex3375]

MF227dw has been great for windows 7 as a network printer and scanner. After moving to windows 10 all printer functions work fine but I cannot figure out a way to get my scanner driver installed. Windows won't even recognize a scanner is available for use. Have tried a few things including disabling windows ability to choose a default printer as well as installing and uninstalling the toolbox software several times. Any help would be appreciated

[dozel]

Hi....

I'm also experincing this problem as of July 17, 2019!!! 

I bought a new 632CDW. who would thought that the installation of a driver could be this difficult. 

I did the following as some of you suggested:

Moved the up-zipped folder C drive

shorten the folder name to 3 letters long

Removed all other Canon devices/drivers (I have no Canon product ever installed on my laptop)

I'm running windows10 64bit. Disabled Windows Firewall, Disabled McAfee firewall.

I was able to install the scanner driver and the toner status, but failed the printer's driver.

I chose the via internet way since I don't have a USB cable....

I'll try another day or two, if still can not be solved, I will return this product for full refund....This is just rediculous. 

[Patrice]

Hi Dozel.

Based on the steps that you have already taken, we will have to recommend that you call our telephone support group at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays). The representative can perform additional troubleshooting steps to resolve the issue.

[dozel]

Your support group working time overlaps with my working time. But thank you Patrice for your quick response.

[dozel]

Problem solved.

By re-install windows10 (clean re-installation)

[sasser]

Hello there;
You can solve your problem by performing the following steps in order.

1- Remove canon printers from devices printers section.
2- Add the program, uninstall the printer driver and delete the Canon Toolbox program, if any.
3. Delete the C: \ program files \ canon folder.
4- Delete the folder c: \ windows \ system32 \ spool \ driver
5- Extract the updated driver zip file you downloaded to the c: \ drivers \ canon directory.
6- Install from this directory. select the pcl6 driver and scan driver when installing.

Good luck with.

[Stan611]

Good luck on reaching support via phone. I was kept on hold for more than an hour yesterday. Finally hung up. Tried again today. Held for 20+ minutes, hung up. Next printer will not be a Canon.

[hsharmeet]

It is Simple

Move the executed file of Downloaded drivers into C:\drivers or create a folder "drivers" in C: and put the folder in it.

change the lonk name to simple like "1"

now install the drivers.

[riothegreatdane]

These steps worked! I tried some other user's suggestions, to no avail. This one works! FOLLOW THESE STEPS!! 

I registered just so I can tell you all this worked for me. Hopefully, it works for you! Thank you samualiam for the instructions!

    Re: "Could not install the scanner driver" MF227dw [ Edited ]

‎04-19-2019 07:06 PM - edited ‎04-19-2019 07:08 PM

Spent far too long on what should have been a simple resolution. But here is what fixed it for me.

1. Remove All Canon applications from add and remove programs in control panel.

2. When you get stuck in deleting the drivers via the add/remove you need to follow these exact steps.

2.1. Make sure the printer is installed in Printers and Scanners. Add it back via windows add printer if not.

2.2. Close all applications on computer,

2.3. Go to administrative tools then services. Find "Print Spooler". Right click and hit stop. Keep window open

2.4. Open Run command (windows key+r) type spool and press enter. Go to "printers". Delete all files in there.

2.5. go back to services and start print spool service back up

3. Go back to add/remove programs and it should now fully uninstall.

4. Get newest drivers from site.

5. Let it extract itself but cancel out of the installer once it launches.

6. Find extracted folder and rename it to something shorter

7. Go in manually into that extracted folder and find drivers, then x86 for 32bit windows and 64x for 64bit windows and run the installer. 
8. Installer should now finish and everything should work...

Congrats, it only took 13 steps to figure this out and a highly skilled and experienced tech 2 hours to figure it out (vs the typical 5-10 mins to install a scanner and printer.) 

Good luck all.

[riothegreatdane]

Spent far too long on what should have been a simple resolution. But here is what fixed it for me.

1. Remove All Canon applications from add and remove programs in control panel.

2. When you get stuck in deleting the drivers via the add/remove you need to follow these exact steps.

2.1. Make sure the printer is installed in Printers and Scanners. Add it back via windows add printer if not.

2.2. Close all applications on computer,

2.3. Go to administrative tools then services. Find "Print Spooler". Right click and hit stop. Keep window open

2.4. Open Run command (windows key+r) type spool and press enter. Go to "printers". Delete all files in there.

2.5. go back to services and start print spool service back up

3. Go back to add/remove programs and it should now fully uninstall.

4. Get newest drivers from site.

5. Let it extract itself but cancel out of the installer once it launches.

6. Find extracted folder and rename it to something shorter

7. Go in manually into that extracted folder and find drivers, then x86 for 32bit windows and 64x for 64bit windows and run the installer. 
8. Installer should now finish and everything should work...

Congrats, it only took 13 steps to figure this out and a highly skilled and experienced tech 2 hours to figure it out (vs the typical 5-10 mins to install a scanner and printer.) 

Good luck all.

[hsharmeet]

I has the problem been solved?

[hsharmeet]

Sometimes you need to run the aap by clicking right click on it>run as an administrator