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Product Expert
Posts: 114
Registered: ‎03-01-2017

Re: "Could not install the scanner driver" MF227dw

Hello tehal,

 

Did you try placing your Windows 10 computer in a Selective Start Up to install the drivers for your imageCLASS MF212w?

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

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New Contributor
Posts: 2
Registered: ‎04-24-2018

Re: "Could not install the scanner driver" MF227dw

Hi James,

Thank you very much for your help. But I have already found solution.

I tried many times what you suggested but in vain. I appreciate the Cannon Technical team who did their best to fix my problem online. The specialist from cannon uninstalled the scanner driver and reinstalled repeatedly.But the specialist couldn’t install scanner driver on my computer. Finally, the specialist gave up saying that scanner can’t work on my computer. He suggested to contact Microsoft to solve this issue. But I never give up.

I got  windows 10 repaired using back up in my computer, uninstalled the scanner driver and reinstalled it from Canon website. It did work. I appreciate everybody for their suggestions offered.

Product Expert
Posts: 114
Registered: ‎03-01-2017

Re: "Could not install the scanner driver" MF227dw

Hello Duane,

 

Before we can further assist you with the error regarding the scanner driver, we're going to need a little more information about your situation.  Are you saying this error occurred while you were in Selective Start Up?  Did you uninstall the previous drivers while in Selective Start Up then download and install the updated drivers from our web site while still in Selective Start Up? 

 

If you need immediate assistance and you're in the USA, please click http://Canon.us/ContactCF for our US-based support. If you're outside of the US, please click http://Canon.us/4xf7 for support options.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 2
Registered: ‎03-07-2018

Re: "Could not install the scanner driver" MF227dw

Hi,

 

I am on a Windows 7, 32 bit PC using selective startup as I have trimmed the TSR's to make my PC run faster. 

 

selective.png

 

Are you saying there is a particular TSR that needs to be running in order to complete the install?  I prefer not to run my PC in normal mode as that has all kinds of background processes running that my PC doesn't need.

 

I have uninstalled the driver via the Add/remove programs applet and then tried to download and reinstall multiple times to no avail.

 

Please advise,

 

Duane

Product Expert
Posts: 395
Registered: ‎02-28-2017

Re: "Could not install the scanner driver" MF227dw

Hi duaneolson 

 

There is not a particular TSR that needs to be running in order to complete the install.  Based on what you describe, it is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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New Contributor
Posts: 3
Registered: ‎06-13-2018

Re: "Could not install the scanner driver" MF227dw

[ Edited ]

I may have finally resolve my issue.  I had the problem everyone on this thread was having, after trying almost everything on my Win10X64 laptop, I tried the following.

1. Moved the unzipped installation package out of the downloads folder.  I moved it to C:\Drivers\Canon

2. Removed the rediculously long folder name that was default from Canon's unzip program

3. Removed fax and xps printers from Windows (not sure if this helped or not)

4. Ran the install and it worked!

 

Thank you very much for this. I registered just to thank you. Worked well for me.

 

Also have to disable anti-virus so that the utility can update the firewall, but might not be an issue with other anti-virus providers.

 

 

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