imageCLASS MF445dw crops top right edge of all scans after firmware update

[scottlindner]

I have been using my MF445dw scanner successfully for a year but after a recent update there is a noticeable crop on the top right edge of all scans. Or maybe I should say, unscanned pixels that are all white since the resulting image is the correct size but has a noticeable white bar where there should be image.

[Hector]

Hello Kidziti,

We would be happy to assist with the issue but we would need some additional information to help. If you can reply to this message with the information below, we can provide some troubleshooting steps.

1. What version of the Mac or Windows operating system are you using on your computer?
2. Do you also have the same issue when making a copy?
3. What size is the item that you are scanning and are you scanning from the ADF or is it from the glass?