imageCLASS D420 "OUT OF TONER CHANGE TONER" error on new cartridge

[joshpark1]

I have an OEM Canon 104 cartridge, just opened, and it's giving me this error.  User manual just says "toner completely out, change cartridge", but I just bought this new for 80 bucks!  anyone have any suggestions?

[johnrobbins]

My point in the previous posting was that the problem was solved when I replaced the starter cartridge with a new cartridge