Office Printers
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Unusable Canon MF743Cdw

The printer is unusable on macOS - I am currently on macOS Big Sur V11.5.2 and:macOS sees the printer as Offline, and the printer accepts no jobs.Pressing the sleep/wake button on the printer does not push the job throughPressing the power on/off but...

tmanz by Apprentice
  • 11 replies

Scan to email from Canon mfb42cdw

I have been very, very frustrated trying to get my device to scan to email. I have tried several guides and none seem to have the same settings on the printer or on the remote UI as my printer (Canon imageclass mfb42cdw). Nothing comes up when I sear...

bonannyc by Apprentice
  • 1 replies

Canon MF445dw not printing some pages.

I have MF445 that will sometimes only print one page of a multipage document. It will also take a long time to print when I print a single page. I can click print and watch it leave the print spooler and then may take a minute or more to start printi...

jeffp968 by Contributor
  • 5 replies

MF Scan Utility Firewall issue Windows 10

I am able to use the Canon MF Scan Utility from a Windows 10 computer to scan documents to a local network attached Canon without problem, but only when connected to our corporate VPN. When disconnected from the VPN, using the MF Scan Utility when I ...

SimonC1 by Apprentice
  • 1 replies

Resolved! 2 Sided Printing

I have a Cnon MFC733 Color Laser Printer that for some reason will not give me the option to print 2 sided. I have searched, reinstalled drivers, looked in the manual but can seem to figure this problem out. I'm hopeing someone has had this problem a...

LBP151 Filter failed

When I try to print I am getting the following message in the Jobs window Stopped - 'Filter' failed. If someone could explain this & how to fix. thanks : Gord H

MF445dw adds numbers to file name

I just want to name my files. I don't want the date at the end. I scan hundreds of documents each day. Now I have to do twice the work because I have to delete the numbers off the end of each file. Please fix this or tell me how to change this. I don...

clogva1 by Apprentice
  • 2 replies

Strange Crinkly Noise Canon Imageclass MF267dw

We've had this Canon Imageclass MF267dw for about a year now, Recently, there is a crackling / crinkling /plastic noise whenever we send something to print, starting as soon as the machine 'wakes up' to print.. I opened all doors, removed toner and d...

Resolved! MF445 Scanner Selection Utility Issue

I have chronicled my issues with scanning via WIFI and won't repeat them here. I did connect the printer via USB and all functions are working properly. I have again set up the wireless connection, reinstalled the drivers, and printed a test page. Bu...


MF269dW misprints envelope addresses

Can anyone tell me how to fix the location of the delivery address on my envelopes?  Bought a new MF269DW in December.  I've never had a printer that doesn't print the address in the right location, but this one wants to print it about an inch from t...

Canon ImageRunner - Scanning multiple documents

Hello, We workflow issue where people are using the LDAP lookup for email addresses and need to scan multiple documents at one visit to the MFD. Currently, they walk up to the MFD and select their email address and scan the first document. Once that ...

pmkohan by Apprentice
  • 1 replies

Canon iR-ADV C3530 Authorized send issue

Users are getting an error while trying to send with their piv card. The log says:Canon146408 AuthorizedSend Failed to retrieve email address for user <user>. Reason: LDAP Kerberos binding failed to host [incorrect server name] and host name [host na...

dchappel by Apprentice
  • 2 replies
Getting started

New to the community? Here's some information to help you get acquainted:

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5