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Auto Replenishment Program Not Kicking In for Empty Cartridge

merryangelat
Apprentice

In August I purchased a Canon printer and enrolled for the Auto Replenishment Program.  My notifications say that the yellow is empty and I can no longer print in color.  However, I have not received any notification for replacement toner and when I log into my account, it does not show any order of toner.

Is there a step that I am missing?  It is important that I be able to print in color and wonder if I need to just go out and purchase the toner independent of the Auto Replenishment Program.

2 REPLIES 2

Danny
Moderator
Moderator

Thanks for joining the conversation, merryangelat!

So that the Community can help you better, we need to know exactly which Canon printer model you're using. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

jrhoffman75
Legend
Legend

If you can't afford to have downtime while you sort out the auto replenishment issue I would go and by a cartridge.

If waiting is acceptable call Canon on Monday. This forum can't resolve your issue.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic
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