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My Canon mf217w scanner auto feeder

parsian
Apprentice

My Canon mf217w scanner auto feeder becomes disable. several times I download it works, but after a day  become disable. Only Flat works  thank for hepl

3 REPLIES 3

Hector
Product Expert
Product Expert

Hello Parsian,

We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.

  1. What version of the Mac or Windows operating system are you using on your computer?
  2. When the feeder becomes disabled, do you get an error or what happens?
  3. Are you starting the scan from the operation panel or is it from the software on your computer?

Hello thanks so much, please note:

  1. I have windows 11 in my desktop
  2. When I download " ToolBox4911mf18WinEN.exe"  Auto option starts working: Feeder and Flat
  3. But after 1 or 2 days  Auto (Feeder) disabled and only showing Flat
  4. I  Start scanning from my desktop " Toolbox "  

Thanks in advance. 

Hello, Also I remember in Canon support chat, the agent over the chat asked me to do some changes in computer settings, and I did, then Auto Feeder appeared, but unfortunately, I didn't get note for a later time. 

 

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