PIXMA MX479 Scanner icon gone from Canon Quick Menu

[mmcruz14]

I have the dual printer/scanner (MX479) and have been using it without issue for a long time. Today, I had to print and scan 3 pieces of paper and after scanning 2 of them, a message popped up on my screen that I didn't read fully as I was on a call with someone waiting for the document to be uploaded (and I accidentally hit ok, before I could read the message). Now, the scanner icon that used to be in the Canon Quick menu is gone. That is what I always used to scan my docs. I re-booted my pc, played around in the program to see if I could see anything but I don't. I also tried to just scan the doc manually, by putting it on the glass, and not using the top feeder, but even when I select the scanner button on the printer/scanner, it didn't do anything. The screen reads "Scan local (usb). Please help! THANKS!!!

[Danny]

Thanks for joining the conversation, mmcruz14!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[DerrickL · Accepted solution]

Troubleshooting the Missing Scanner Icon

If the scanner icon for your PIXMA MX479 is missing from the Canon Quick Menu, follow these steps to resolve the issue.

Check Connections and Settings

• Ensure the scanner is powered on and properly connected to your computer.
• On your computer, go to Settings > Devices > Printers & Scanners (Windows) or System Preferences > Printers & Scanners (Mac).
• Verify that the PIXMA MX479 appears in the list of devices.

Reinstall the Scanner Driver

If the scanner is not listed, you may need to reinstall the driver:

1. Visit the Canon website and download the latest driver for the PIXMA MX479.
2. Install the driver following the on-screen instructions.
3. Restart your computer after installation.

Add the Scanner Manually

If the scanner still does not appear:

1. In the Printers & Scanners settings, click on Add a printer or scanner.
2. Select your PIXMA MX479 from the list.
3. Ensure that it is set up as an AirPrint device if applicable.

Use IJ Scan Utility

To access scanning features:

• Open the IJ Scan Utility from your applications or programs list.
• If the utility is not installed, it can be downloaded from the Canon website.

Additional Steps

• Restart your computer and the scanner to refresh connections.
• Check for any software updates for your operating system that may affect device recognition.
• https://www.usa.canon.com/support/p/pixma-mx479

[mmcruz14]

My laptop uses Windows 10.

[mmcruz14]

Thank you! I downloaded the latest firmware yesterday and thought about the drivers but I didn't do anything. I just followed your advice and actually re-installed it and the scanner option is back working!!!