cancel
Showing results for 
Search instead for 
Did you mean: 

Maxify MB5320 Printing Black Poorly

flipnewf
Contributor

The black cartridge of my Maxify MB5320 printer is printing erratically. Sometimes it's normally black, but most often it is VERY light. The color cartridges are normal. I have gotten no indication whatsoever that the black cartridge needs to be changed.

Does my printer need to be serviced OR, if all I need to do is insert a new cartridge, how do I get the cartridge carrier to position itself under the blue push button which allows me to remove the old cartridge?

Thank you.

1 ACCEPTED SOLUTION

Hector
Product Expert
Product Expert

Hello, 

The ink in the printer will not move to the changing position until the printer detects that the ink tank is empty. When the tank was loaded, the seal on the tank was punctured so the tank would leak if it was removed early. In this situation, you can try deep cleaning the black ink from the operation panel of the printer or from your computer.

You can try the deep cleaning to see if it resolves the issue with the black printing. If it does not, you can try cleaning the black ink until the level drops and it allows you to change the ink. If it is a third party black ink tank, I would suggest checking with ink tank manufacturer to see what options you might have for removing that tank. 

If that's does not resolve the issue, it looks like there is something wrong with the hardware. You can check your service options using your MyCanon account or you can call support at 1-800-652-2666.

View solution in original post

2 REPLIES 2

Hector
Product Expert
Product Expert

Hello, 

The ink in the printer will not move to the changing position until the printer detects that the ink tank is empty. When the tank was loaded, the seal on the tank was punctured so the tank would leak if it was removed early. In this situation, you can try deep cleaning the black ink from the operation panel of the printer or from your computer.

You can try the deep cleaning to see if it resolves the issue with the black printing. If it does not, you can try cleaning the black ink until the level drops and it allows you to change the ink. If it is a third party black ink tank, I would suggest checking with ink tank manufacturer to see what options you might have for removing that tank. 

If that's does not resolve the issue, it looks like there is something wrong with the hardware. You can check your service options using your MyCanon account or you can call support at 1-800-652-2666.

Thank you!!!

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM