So that the Community can help you better, we will need to know what model Canon equipment you are using. Any other details you'd like to give will only help the Community better understand your issue. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
Sorry so late responding. I just noticed a response and was not expecting a response so quickly. Thank you for replying promptly. I'll be standing by for your response.
