MAXIFY MB2320 prints black poorly

[kolbwe]

MacOS Big Sur 11.7.10. I just downloaded the most recent drivers and software from the Canon site. Problem is still there. Printed the nozzle check pattern. The colors are perfect, but the pattern for the black ink is faded in the middle. Cleaning, deep cleaning, head alignment all have no effect. Could it be the black cartridge? Or what?

(The color bars are much better in person, just ignore them.)

[Patrick · Accepted solution]

Hi kolbwe,

It would appear that your MAXIFY MB2320 would require service, as performing multiple printhead cleanings should have resolved this issue.  If your MAXIFY MB2320 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your MAXIFY MB2320 and then click on the Product Support button.  When that page loads, click on either the Phone Support button or the Chat Support button to access support.

If your MAXIFY MB2320 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

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