PIXMA G6020 inkwells not accepting refill ink

[RALippert]

I've refilled the inkwells a couple times before on my PIXMA G6020, but now the inkwells don't accept the ink from Canon refill bottles. I've tried pushing the bottles straight down and also holding them at an angle. I know ink flows from the bottles because it pools around the openings that then must be absorbed by a tissue. I'd replace the printer with another brand but I have several bottles on ink in all colors on my shelf. I would also even consider another Canon model, but this model seems to be the only that uses the 20-labled bottles of ink.

[Patrick]

Hi ,

To refill the ink in your PIXMA G6020, please follow the steps provded on this page from the manual:

G6000 series > Handling Paper, Originals, Ink Tanks, etc. > Refilling Ink Tanks

There is also a video available of this process.  To view the video, please click this link:

G6000 series > Movie > Pour Ink

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G6020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[RALippert]

I have, of course, watched that video. More than once. You've missed the point of my post. The inkwells don't accept the ink no matter how hard I push down on the bottle.

[RALippert]

After a couple of Deep Cleanings, the black ink prints but color is still unbalanced. And the inkwells still don’t accept ink when trying to refill - even by following the procedures.

[Patrick]

Hi RALippert,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G6020 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.