PIXMA MG3620 Poor print quality after clearing paper jam

[TKFS]

Canon MG3620 Pulled a jammed paper from the front...Stupid I am

I pulled a jammed paper out from the front and now cleaning and aligning techniques do not help the print.

Would new ink help or am I looking for a new printer now?  Any suggestions would help...Thank you in advance!

[Patrick]

Hi TKFS,

This issue can be caused when the encoder/timing strip inside your PIXMA MG3620 gets smudged after removing jammed paper. Cleaning this part should resolve the issue.

To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

Cleaning the MG3620 Encoder Film

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA MG3620 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.

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