12-24-2024
02:55 PM
- last edited on
12-26-2024
10:27 AM
by
Ron
Hello, and thanks for taking the time to read this.
I have a Maxify MB2320 and suddenly it was printing poorly, where every a cycle of six printed black ink lines would go from solid and clear, to streaked mostly white, and back to solid and clear. I printed a test page and all the colors were perfect, and the center area of the black test patters was mostly missing, with some aberrations. I did a basic cleaning, then did two deep cleanings, and ran a test pattern after each cleaning. All test patterns were identical. I watched the ink levels dropping during these cleanings, but they still registered has having ink. I confirmed they had ink by opening up the door, and the print head didn't come out. I then started a print job, unplugged it, and while the ink head was exposed, removed the black ink cartridge and replaced it, and no change. Can someone give me some support on this? Thanks
10-29-2025 11:42 AM
Hello,
From what you are describing, it looks like the print head is clogged or there is a problems with the black ink tank. We would be happy to assist, but we would need some additional information to assist further. You can reply to this message with the information below and we can provide some troubleshooting steps or suggestions. For a more immediate resolution I would suggest contacting support over the phone at 1-800-652-2666. Our agents would be happy to assist.
1. What model number black ink tank are you using?
2. What does it show for the ink level?
3. Would you be able to attach an image of the nozzle check?
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