cancel
Showing results for 
Search instead for 
Did you mean: 

MF628CW Unable to send a scanned document to an email address

Synergy
Apprentice

Our printer is set up on the network we can all send print requests, so there is no issue communicating with the printer. However when we scan a document on the printer and send to an email address we have an error. Various codes #802 six times #753 once #806 four times. Our It department have spent 10 hours trying to get this work... Please assist. regards G 

2 REPLIES 2

shadowsports
Elite

Greetings,

Based on the errors, it sounds like the email settings you are using on the printer are missing or incorrect.

What email provider are you using to send mail?

What settings are you using?  I'm not asking for you to provide your password...

 

~Rick
Bay Area - CA
~R5C (1.0.1.1) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 3080Ti FTW3 Ultra
~ImageClass MF644Cdw ~Pixel6 
~6D2 (v1.1.1) retiring

Goodday Thankyou for the message

Email provider is Microsoft 365 exchange set up as a user. 

SMTP Server:E-Mail Address:POP RX:
smtp1.scanscope.net
scanner@~~~~~~.co.uk
Off
Authentication/Encryption Settings
POP Authentication Before Sending:SMTP Authentication (SMTP AUTH):User Name:Password:Use TLS for SMTP:Use TLS for POP:
Off
On
scanner@~~~~~~.co.uk
Set.
Off
Off
Clear Mail Box
POP Server:

 

Announcements
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM