10-27-2022 06:09 PM
Hi, I am fairly competent windows admin in charge of a medium size businesses' s Windows Domain with more than 200 Windows 11 machines out in the wild. We just purchased 10 of the above mentioned printers and for the life of me I can't get either of the two driver packs down below to install. I either get a "you do not have the right permissions" error or I get the dreaded "can't create output file" error. I've tried both my domain admin account and my local admin account. I had a friend attempt to install these packages on his own personal computer and he has the same results (Windows 11 Professional). Can someone lead me in the right direction here? I am about to send these back... Thanks
Drivers Downloaded -
11-14-2022 03:36 PM
The "cant create output file" message will usually mean there is already an instance of the install running on the computer or security settings are preventing the install from starting properly. If you are getting output file messages and permission messages while performing the install, I would suggest restarting the computer and then turning off any security software that is running on the computer. Once the security is disabled, you can try installing the setup again to see if it works. If you still get message about permissions, you can try creating a fresh admin account on the computer and trying the install one more time.
If you continue to have issues, I would suggest contacting support at 1-800-652-2666. Our agents would be happy to check what is causing the messages to come up during the install.
11-14-2022 06:33 PM
Thanks Hector.. I struck out on the new admin account.. Do you know of any issues using a domain admin account or local admin for enterprise-type installs? I'll try disabling the security next..
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