09-14-2013 12:05 PM
Still didnt fix the problem though did it :smileysad whether it be the UK or wherever the item has broken & I have to get a new one definately not a Canon
01-14-2014 01:58 PM
I am having a problem with my printer (MX700). I have never had this problem before. I followed the steps that you had listed, but I do not see anything different. I get the msg: "Printer head is not installed. Install the print head".
01-15-2014 01:54 AM
Hi. I posted my error message about six months ago. The only solution was to replace the printer head at a cost greater than the printer. And if that did not work then that was money wasted. A simple solution ... shopped around and bought a nice HP Deskjet Ink Advantage ... with better print quality and much longer ink life. When that one breaks down I will buy a Brother and then a Samsun until I have come full circle and have to buy a Kyocera, then a Canon. BTW the interface on the HP for scanning and printing is also much more user freindly. I live in Cape Town and Canon is not interested in serving clients outside US and EU it seems so that too is an argument for not buying it again. Sorry Canon.
01-15-2014 01:00 PM - edited 01-15-2014 01:00 PM
Based on Canon's "speedy" response to this printhead issue I think it's safe to safe that they aren't too keen on servicing customers INSIDE the US as well...
01-22-2014 06:09 PM
Try removing the print head and cleaning it. (Remove the ink cartridges before you clean the print head itself.) I had this error message with my MX882 printer and cleaning it worked for me.
Video instructions on how to remove and clean the print head:
01-30-2014 12:42 AM
Got this message last week on my trusty PIXMA MP960. Tried all of the procedures mentioned above at least a dozen times with no luck. Then I unplugged and let it sit overnight, In the meantime I removed all of the ink and the print head and cleaned the excess ink off the printhead ink jets. Next morning I plugged it, reinstalled the printhead, installed the ink, turned it on and viola! it worked. Then I decided to test it by printing a test page. Everything looked good except for the top black ink pattern for the PGBK ink cartridge, the print was so faint and blank as to be almost non existent. I did several head cleanings with no luck, then did deep cleaning with little success. I created a test page that had a full page of letters and printed it 3 dozen times and started to get better results but still had areas that did not print well. Decided to buy print head solution to cleana and "unclog" the jets thinking they may have dried out when the printhead sat overnight with no ink in it. Did a thorough cleaning and reinstalled everything. Turned on the printer and got the dreaded U052 message! I've tried to repeat what I had done previously but no luck. Even bought another print head off of eBay but I get the same error msg so I don't think it is a printhead issue. Love the printer, scanner specs are better than any other current models regardless of brand and prints pro photo quality prints. Want to save it, so I'm bundling it up and taking it to a local Canon authorized service center even thought it is out of warranty. Does anyone have any other ideas? Some have said it is a temp sensor issue. How is this corrected? Could it be an ink cartridge related issue with non-Canon or refilled cartridges? Is there a way to "reset" or override the error so at least the scanner can be used? This should be a simple software/firmware update to allow bypassing the print error and still use the copy/scanner functions.
01-30-2014 11:26 AM
Welcome to The Canon Forums, and thank you for your inquiry!
We appreciate your participation the Canon Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click here and select your country or region for your support needs.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.
02-10-2014 12:07 PM
Sorry Canon??? They should be the ones saying sorry. I've had their MX890 for only 1 year. This morning, while printing about 12 pages, it quit. I got the U052 error message. Nothing they're suggesting is working to get it going again. I work form home and need to print often. I won't be buying another Canon any time soon.