11-28-2012 12:16 PM
I got this after installing new ink - it worked just a bit and then when I turned printer off and on, got this msg. I took out cartridges and head, put them back in, and no change.
12-04-2012 10:01 AM
Please try the following to see if we can resolve this error:
1. Open the cover of the printer.
2. Remove all ink tanks from the printer.
3. Lift up the gray locking lever on the side of the ink tank holder.
4. Gently remove the print head from the carriage unit.
5. Place the print head back in and lock the lever down.
6. Place all of the ink tanks back in the printer.
7. Close the cover and turn the printer off.
8. Unplug the power from the printer. Leave the power unplugged for about 5-10 minutes.
Once this has been done, plug the power back in and turn the printer on. If the error persists, please contact our support group using the "Contact Us" link below for additional assistance with this matter.
This didn't answer your question or issue? Find more help at Contact Us.
04-08-2013 09:47 PM - edited 04-08-2013 09:48 PM
If the error remains after following the procedure above, please click on the following "Contact Us" link so we can look into your service options - Contact Us. Thanks so much!
08-20-2013 09:57 AM
I have tried it four times since I got the error. No luck. I hope this happen doesn't befall my MX860 as well. I noticed that this seems to happen with a few models(based on other posts that I have read.)
09-14-2013 11:07 AM
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