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Document Feeder MF644cdw pulls paper unevenly, tears along one side

Gnome1
Contributor

I have a new MF644cdw that has had a problem since we got it a few months ago. When using the document feeder, it pulls in the paper unevenly / at a slight angle. The result is it bends the right corner, and makes little 1-inch tears (and creases) along the opposite edge (bottom left) when it comes out after scanning. In addition, it does not always scan the documents straight, so they come out a little off when the image is printed or scanned. So my guess is that the right side is applying more pressure when the paper first goes in. Any suggestions?

10 REPLIES 10

Thank you for the link and the advice.

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