cancel
Showing results for 
Search instead for 
Did you mean: 

New MB5120 Auto document feeder [adf] duplex pdf output half black.

rishieee
Apprentice

 

Hello all,

I have recently purchased a Canon MB5120 for my small business and for the most part this printer has worked quite well besides the ADF scanning feature.

 

When I attempt to scan from the ‘Canon IJ Scan Utility’ using the PDF Document button and selecting what I believe are the appropriate settings, the backside pages/even pages are consistently being scanned halfway.

 

 I am unsure what to do, please take a look at the provided images. I have searched through this forum and online but haven’t been able to find a solution. The scanner works, but it has to be manually fed [turn 180 degrees and fed back into the ADF] which is a bit time consuming.

 

What am I doing wrong here? I plan on calling customer support but being in Asia I would have to wait during the weekday, preferring to speak to an English customer rep that is.

 

Once again, I simply wish for the ADF to scan in duplex and output via PDF without the need of feeding it again manually.

 

This is what a sample PDF preview looks like

Capture.PNG

 

These are my settings under 'Document Scan,' in which, I have it currently set to 'ADF Manual Duplex' since if I were to choose 'Document (ADF Duplex) it produces the above result.

Capture 2.PNG

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi rishieee,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Announcements

08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/30/2022: Service Notice: EOS 70D: Error 70 or Error 80
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x