03-18-2019 11:02 PM
The scan utility was working great using the software on the CD I received with my MF244DW. I threw the CD out when housecleaning because I thought the same drivers were available for download. That was a mistake.
I have tried version 18.104.22.168, 22.214.171.124 and 126.96.36.199 of the MF scan utility and nothing works. I finally got the printer to work.
I have tried everything - uninstall, reinstall, cycled power on the printer. When I launch the MF Scan Utility from the Canon directory on the Start menu of my Windows 10 laptop, it tells me that "A scanner driver supporting this software is not installed. Install it and try again". I think I have spent 4 hours this evening trying to get this to work
03-21-2019 01:11 PM
So that we can best assist you, we will need to gather some more information. Is the printer connected to the computer with a USB cable, or wirelessly over the network? Also, do you have any antivirus/ firewall software installed on your computer?
I look forward to your reply. If you need immediate assistance with this issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).
03-21-2019 01:57 PM
Thanks for your response.
The printer connects to the computer wirelessly over the network. The computer can print to the printer over the wireless, just cannot scan.
The configuration of the computer is unchanged. I uninstalled the Canon software, rebooted and installed using the downloaded drivers from the Canon Canada site. ESET Endpoint is the firewall software on the computer, but it has always been on the computer.
I seem to recall that the CD which came with the printer (which I can no longer find) installed the printer and the scanner at the same time through one executable application.
04-09-2019 02:22 PM
Thank you for your response.
If you have not resolved the issue, or called in for support, please confirm that the scanner is selected in the MF Network Scan Utility by following the instructions below:
If the scanner is selected, then it is recommended that you uninstall and reinstall the drivers while your antivirus software is temporarily disabled. To uninstall the drivers, please follow the steps below:
1. On your computer, open [Control Panel] > [Devices and Printers].
2. Right-click on the MF240 Series printer, and then select [Remove Device].
3. Return to [Control Panel], and then select [Programs] or [Programs and Features] > [Uninstall a Program].
4. Double-click on the MF240 Series, and then follow the prompts to uninstall the files.
5. Restart the computer.
Once the computer restarts, please click the link below to download and reinstall the drivers:
After the drivers have been reinstalled, scan a document, and then re-enable your antivirus software.
If you continue to experience an issue, please call us at 1-800-OK-CANON (652-2666), Monday - Friday 10:00 a.m. to 6:30 p.m. ET (excluding holidays).