Why won't colored ink (blue, red, etc) scan in black and white? It will copy in black and white, but when scanned it shows up blank. Does anyone know how to fix this issue?
We would be happy to assist with the issue. To provide some feedback or some troubleshooting steps, we would need some additional information. If you could reply to this message with the information below, we can provide some assistance.
What version of the Mac or Windows operating system are you using on your computer?
Are you scanning as a document or is it as an image?
