Can't scan to email - imageCLASS MF644Cdw

[wooduck]

I'm running Windows 11.

When I try to scan to email from the printer I get error #839, which is the one saying the username or password is incorrect.

My email is a hotmail account (Microsoft). I'm certain this relates to Microsoft changing to two-factor authentication not too long ago.

I tried adding an App password from my Microsoft account, but that didn't work. Beyond that, I am at a loss.

SMTP server is: smtp.office365.com

SMTP port number is 587.

Any help is appreciated. Thanks.

[Lithoman]

I did some looking at the knowledge base for that firmware. It is current and there was nothing listed addressing any new email security items.

With that said, Microsoft is pretty vague regarding what the current security needs are other than what we have discussed as well.

I chatted with my remote support team as well. The one thing that was brought up and overlooked is to make sure that the account emaill address is entered the same in both the E-Mail block and the user name in the setup area of the UI (user@hotmail.com), not just the name but the whole address. They said they see this a lot which would give the #839 code. Other than this I am at a loss, I really hope this helps.

[wooduck]

Thanks - I'll try checking the email address and let you know.

[wooduck]

 OK I check the email addresses and they both match and are correct. I'm not sure what else to do other than try calling customer support.