General Discussion
Showing results for 
Show  only  | Search instead for 
Did you mean: 


Resolved! How to merge two Canon accounts?

I have an old Canon account I would like to merge with my newer account. So far, I'm unable to find how to do that. Is it possible? Does anyone know where I can find info on how to accomplish this task? My apologies if I'm overlooking an obvious answ...

customer service

Is anyone else disgusted with the poor customer service of this company? I've had a printer not even 2 months, and it keeps disconnecting from my laptop. I'm being told after hours of technical help, that it's my antivirus. That it's blocking my prin...

Camera club guest speakers

I represent a camera club, and we are looking for guest speakers (via Zoom).  Does Canon have any programs for camera clubs, or can Canon make any suggestions?Dan

Question about my Canon account

This might not be the right platform, but when I set up my cannon account. I lived in the US. I have moved out of the country and I cant seem to update my address. Do I need to create another account?

Canon customer service and stolen product

  I am loyal Canon customer for years owner of many products. I always believed in your products as well as your customer service. Right now I am on the verge of loosing my mind over the issue that has been dragging along since end of November early ...

katarusa by Apprentice
  • 1 replies

Looking and learning

I check the Community at least twice a day. Many of the threads aren't relevant to my T7 camera, etc. but I find it interesting that people take the time to reply with suggestions, solutions, etc. I'm of the opinion that some things might be useful i...

Resolved! Canon 12x36IS II Binoculars

I have a pair of Canon 12x36IS II Binoculars I bought in 2008 and The rubber coating on my binocular is becoming gummy, moveable and imprints everything, I took these on one trip when I bought them new otherwise they are stored on a shelve in my livi...

Poses by Apprentice
  • 19 replies

Resolved! Canon 10x30 IS Sticky Body

Camera body is disgusting. These binoculars are not cheap and work well except for this problem which makes them unusable. This is a manufacturer's defect and in my opinion, Canon should compensate the customer.


Log in issues

Is anyone else having trouble logging into their canon account? I keep getting a message stating to enter a password when I have. I even reset the password and still same error message.

Getting started

New to the community? Here's some information to help you get acquainted:

11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
10/14/2022: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
09/19/2022: New firmware version is available for EOS C70
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/28/2022: New firmware version 1.2.1 is available for EOS-R3
07/21/2022: New firmware version 1.6.0 is available for EOS-R5
07/21/2022: New firmware version 1.6.0 is available for EOS-R6
07/21/2022: New firmware version 1.1.0 is available for EOS-R7
07/21/2022: New firmware version 1.1.0 is available for EOS-R10
07/14/2022: New firmware version 1.0.1 is available for CR-X300
07/01/2022: New firmware version 1.3.0 is available for PowerShot PICK
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version is available for EOS-C500 Mark II
05/26/2022: New firmware version is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version is available for EOS R5 C
03/23/2022: New firmware version is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!