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Contacting Canon with Customer Feedback

Hey Everyone, I am new to this forum. I have some feedback regarding the recent launch of the Canon PowerShot v1 that I would like to share with Canon USA. I am not sure who, if anyone, would listen to my feedback and where to send it. Does anyone on...

lenseman by Apprentice
  • 442 Views
  • 3 replies
  • 0 likes

Links in forum email notifications not working any more

The emails I get telling me that there is a new response to a thread I'm following have links that do not work.  It appears that they are empty.  Here is a piece of the raw text from one email:<a class=3D"thread-url" href=3D"">Request: Electronic lev...

pedz by Enthusiast
  • 4224 Views
  • 9 replies
  • 0 likes

Resolved! Removing Equipment from Registration

I have sold some of my registered camera equipment.  How do I remove them so the new owner can register them.  I am not worried about transferring warranties or carepaks.

Resolved! Canon 12x36IS II Binoculars: Rubber coating becoming gummy

I have a pair of Canon 12x36IS II Binoculars I bought in 2008 and The rubber coating on my binocular is becoming gummy, moveable and imprints everything, I took these on one trip when I bought them new otherwise they are stored on a shelve in my livi...

Poses by Apprentice
  • 48450 Views
  • 32 replies
  • 2 likes

White Balance with Monochrome?

The other day, I ran across a reference from an author who said that he uses a certain Kelvin number when shooting Monochrome. Theoretically, it seems to me that it shouldn't make a difference. Do you shoot Monochrome at a certain temperature? Steve ...

stevet1 by Authority
  • 697 Views
  • 8 replies
  • 0 likes

Resolved! Remove Lens Registration

I am trying to remove a lens I sold, and I do not see the edit/trash icon at the top of the product as indicated in previous posts.  Also, if the product has a CarePak that hasn't expired yet, do I get reimbursed for the remaining time left or is it ...

mwbauer by Apprentice
  • 623 Views
  • 1 replies
  • 0 likes

Congratulations justadude, You Ranked Up!

Hello @justadude  Congratulations on achieving the rank of Whiz! Your consistent participation and expertise are a great asset to this community, and it's fantastic to see your contributions recognized. I was particularly impressed by your recent po...

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ccanada by Administrator
  • 5116 Views
  • 1 replies
  • 20 likes

Resolved! Canon 10x30 IS Sticky Body

Camera body is disgusting. These binoculars are not cheap and work well except for this problem which makes them unusable. This is a manufacturer's defect and in my opinion, Canon should compensate the customer.

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lindaagee by Apprentice
  • 30682 Views
  • 30 replies
  • 8 likes

Congratulation Ramsden, You Ranked Up!

 Hello @Ramsden, Congratulations on reaching the Rising Star rank! Your active participation and insightful questions are a great addition to the community. It's clear from your posts that you're passionate about photography and always looking to le...

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ccanada by Administrator
  • 4720 Views
  • 1 replies
  • 13 likes

Canon Site - Cannot delete registered products

It used to be that I could delete my registered products that I no longer own. When I look at my products now, I get quite a few that I had deleted and now reappear. I cannot seem to delete anything. Anyone have any insight to this?

Friendly, Helpful Customer Support

I work for a small computer repair shop and  I'm just the secretary, but I needed to contact Cannon about a printer that we purchased for a customer.  I found the 800 number online and I first spoke to Dave and then Christoph when I called back.  The...

dolly74 by Apprentice
  • 513 Views
  • 3 replies
  • 6 likes
Unanswered Topics
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II