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Order Processing on a backorder product

I ordered the Canon G7x Mark II and about a week and a half ago the status changed to processing. However, it has been stuck on it ever since. I have not been charged or received any updates. Is anyone else having this problem? Is it about to ship? I...

katiee by Apprentice
  • 2569 Views
  • 1 replies
  • 0 likes

How did you learn light?

Good lighting can make or break a photo.I was interested how the professional photographers learned their lighting and what they would suggest to others?I broke everything down to make myself learn with consistency before adding in variables. Persona...

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Resolved! Canon got to big for a contact ?

Hi. I've tried today to use the form to give some feedback on something about Canonhttps://global.canon/en/contact/website/website-form-e.html does not allow Region / Country selection and as it is Required, so the form does not work.after regarding ...

fometeo by Apprentice
  • 3631 Views
  • 3 replies
  • 0 likes

Still waiting on order

So I ordered a camera with usm lens kit and a separate lens on 1/13, and it’s still saying that the order is being processed. Is this normal or is something wrong?

Accept Solutions for a Better Community Experience!

Participation in our community is invaluable, and we want to make sure everyone benefits from the wealth of knowledge shared here. One simple way to enhance this experience is by marking replies as accepted solutions. If you make a post and receive a...

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ccanada by Administrator
  • 25369 Views
  • 0 replies
  • 35 likes

Congratulations p4pictures, You Ranked Up!

@p4pictures  Thank you for contributing to the Canon Community & congratulations on ranking up to a Rising Star! Community members, learn more about ranking up by clicking on the following link.  

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ccanada by Administrator
  • 2486 Views
  • 1 replies
  • 1 likes

Camera Repair Missing In Transit

I am reaching out to this community in hopes of finding a resolution to an ongoing issue I'm experiencing with the shipment of my Canon 5D Mark IV camera. I sent my camera to Canon for a C-log update, and according to the tracking information (Tracki...

Unable to find product listings for product registration

So I've registered, or perhaps have been registered, and have a Canon Account.  I go to see my registered products, and all I see is an old Canon 60D.  I have two 90D's that I'd like to add and also just purchased a Pixma TR8620a which I'd like to re...

DocFig by Contributor
  • 2550 Views
  • 4 replies
  • 0 likes

Unable to setup a new account

I either get the error message,Unexpected error while creating profile or An error occurredwhen trying to setup a new account. Here is the link to the page that I am on. https://myprofile.americas.canon.com/us/register?sourceSystem=Magento&&targetUrl...

Vpryor by Apprentice
  • 1010 Views
  • 1 replies
  • 0 likes

Removing Registered Products with Active CarePak

While I was able to remove most products today from my account (for gear I sold back to B&H Photo), I'm unable to remove products that still have an active CarePak.   No edit/delete buttons will show up for these items.Is there any user-accessible me...

rs-eos by Elite
  • 1664 Views
  • 2 replies
  • 0 likes
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