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Resolved! Canon got to big for a contact ?

Hi. I've tried today to use the form to give some feedback on something about Canonhttps://global.canon/en/contact/website/website-form-e.html does not allow Region / Country selection and as it is Required, so the form does not work.after regarding ...

fometeo by Apprentice
  • 3669 Views
  • 3 replies
  • 0 likes

Still waiting on order

So I ordered a camera with usm lens kit and a separate lens on 1/13, and it’s still saying that the order is being processed. Is this normal or is something wrong?

Accept Solutions for a Better Community Experience!

Participation in our community is invaluable, and we want to make sure everyone benefits from the wealth of knowledge shared here. One simple way to enhance this experience is by marking replies as accepted solutions. If you make a post and receive a...

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ccanada by Administrator
  • 25380 Views
  • 0 replies
  • 35 likes

Congratulations p4pictures, You Ranked Up!

@p4pictures  Thank you for contributing to the Canon Community & congratulations on ranking up to a Rising Star! Community members, learn more about ranking up by clicking on the following link.  

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ccanada by Administrator
  • 2493 Views
  • 1 replies
  • 1 likes

Camera Repair Missing In Transit

I am reaching out to this community in hopes of finding a resolution to an ongoing issue I'm experiencing with the shipment of my Canon 5D Mark IV camera. I sent my camera to Canon for a C-log update, and according to the tracking information (Tracki...

Unable to find product listings for product registration

So I've registered, or perhaps have been registered, and have a Canon Account.  I go to see my registered products, and all I see is an old Canon 60D.  I have two 90D's that I'd like to add and also just purchased a Pixma TR8620a which I'd like to re...

DocFig by Contributor
  • 2554 Views
  • 4 replies
  • 0 likes

Unable to setup a new account

I either get the error message,Unexpected error while creating profile or An error occurredwhen trying to setup a new account. Here is the link to the page that I am on. https://myprofile.americas.canon.com/us/register?sourceSystem=Magento&&targetUrl...

Vpryor by Apprentice
  • 1020 Views
  • 1 replies
  • 0 likes

Removing Registered Products with Active CarePak

While I was able to remove most products today from my account (for gear I sold back to B&H Photo), I'm unable to remove products that still have an active CarePak.   No edit/delete buttons will show up for these items.Is there any user-accessible me...

rs-eos by Elite
  • 1677 Views
  • 2 replies
  • 0 likes

Resolved! Does CPS Gold require one to be full time?

I'm exploring options of starting a photography business.  Though this will only be part time.  I'll be retaining my full time position of software engineer for at least the next 12 years.In looking at requirements of CPS gold, I did see "Offers supp...

rs-eos by Elite
  • 3125 Views
  • 3 replies
  • 0 likes
Getting started

New to the community? Here's some information to help you get acquainted:

Announcements
12/15/2025: New firmware update available for EOS C50 - Version 1.0.1.1

11/20/2025: New firmware updates are available.

EOS R6 Mark III - Version 1.0.1

EOS R3 - Version 2.0.0

EOS R1 - Version 1.2.0

EOS R5 Mark II - Version 1.2.0

EOS R5 - Version 2.2.1

PowerShot G7 X Mark III - Version 1.4.0

PowerShot SX740 HS - Version 1.0.2


10/21/2025: Service Notice: To Users of the Compact Digital Camera PowerShot V1

10/15/2025: New firmware updates are available.

Speedlite EL-5 - Version 1.2.0

Speedlite EL-1 - Version 1.1.0

Speedlite Transmitter ST-E10 - Version 1.2.0


07/28/2025: Notice of Free Repair Service for the Mirrorless Camera EOS R50 (Black)

07/24/2025: New firmware updates are available.


07/23/2025: New firmware updates are available.

EOS R5C - Version 1.1.1.1

EOS C80 - Version 1.0.3.1


7/17/2025: New firmware updates are available.

EOS R7 - Version 1.7.1

EOS R10 - Version 1.7.0

EOS R8 - Version 1.5.0

EOS R50 - Version 1.4.0

Powershot V10 - Version 1.4.0

Powershot V1 - Version 1.1.0

EOS R50V - Version 1.1.1


05/21/2025: New firmware update available for EOS C500 Mark II - Version 1.1.5.1

02/20/2025: New firmware updates are available.

RF70-200mm F2.8 L IS USM Z - Version 1.0.6

RF24-105mm F2.8 L IS USM Z - Version 1.0.9

RF100-300mm F2.8 L IS USM - Version 1.0.8

RF50mm F1.4 L VCM - Version 1.0.2

RF24mm F1.4 L VCM - Version 1.0.3


01/22/2024: Canon Supports Disaster Relief Efforts in California
01/14/2025: Steps to resolve still image problem when using certain SanDisk SD cards with the Canon EOS R5 Mark II