Purchase Date Rejected During Product Registration

[coleschaffer6]

 

Hi all,

Just created a Canon account and trying to register my product - I type in the date that I purchased (December 2022), and I keep getting the error “Date must be in the past”, seen below. 

Any help is welcome. Thanks!

[rs-eos]

I've seen another post here recently that found the same issue.  Definitely appears to be a bug with the registration web site.   I would call up Canon Support to see if they can register the product for you as well as to let them know of this issue.  1-800-652-2666

[FloridaDrafter]

As Ricky stated, this came up a few days ago. That person solved it by logging in from a PC instead of a smart phone. In their case, the error appeared on an Android device. I don't recall the Android browser they were using or if they even mentioned it.

Newton

[mrcasid]

I’m having the same issue and am using an iPhone.

[Stephen]

It seems there is an issue with the date selector on the site when using certain mobile devices. For now, you'll need to use a different browser or device - specifically a computer, and you should be fine. 

[dlaughman]

Like the responses said above it’s an issue with mobile devices, specifically the mobile optimized browsers. I am using the Chrome browser. You can fix this by clicking the 3 dot menu in the upper right hand corner then select “Request Desktop site” it will reload the page. You can then select the appropriate date.