cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Canon CARE PAK frustration - No activation key email sent

JerryJaz
Apprentice

I bought two RF lenses: 70-200 and the 15-35, both 2.8. Purchased CARE PAK for both, direct from Canon in August of 2020. The lenses are registered on my Canon equipment page and I have the email/receipt for the purchase from Canon. I have not received the activation key email. 

 

I phoned twice over the past several months to get the key and while the people I speak with are very nice and understanding, they are just gathering info, not acting on it . They say it will be passed to the folks that will fix it. I have not received any email notifications after my two 45 minute long talks with the service people. The second service rep I spoke with said they may just "show up" as activated on my gear registration page. That was over a month ago.

 

I received one email during all this that changed the end date on my R5 CARE PAK coverage by a few days. Odd.

 

The service reps say they can see my purchases after I give them the invoice numbers. But nothing.

 

I have dealt with big and small warranty issues with many companies from Tesla to Apple. Have never been left in the void like this.

 

Anyone else been left in limbo? Why spend $400+ on unusable service plans?

0 REPLIES 0
Announcements
01/18/2023: New firmware version 1.1.1 is available for EOS R6 Mark II
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version 1.0.5.1 is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5
12/07/2022: New firmware version 1.7.0 is available for EOS R6
11/22/2022: New firmware available for EOS R3, EOS R7 and EOS R10
11/16/2022: We're thrilled to be ranked among the Best Employers for Veterans in 2022 by Forbes.
08/31/2022: New firmware version 1.1.1 is available for RF 70-200mm L IS USM
08/09/2022: New firmware version 1.2.0 is available for CR-N 300
08/09/2022: New firmware version 1.2.0 is available for CR-N 500
07/14/2022: New firmware version 1.0.1 is available for CR-X300
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.