01-17-2023 12:57 AM - last edited on 01-17-2023 08:20 AM by Danny
Just created a Canon account and trying to register my product - I type in the date that I purchased (December 2022), and I keep getting the error “Date must be in the past”, seen below.
Any help is welcome. Thanks!
01-17-2023 09:01 AM
I've seen another post here recently that found the same issue. Definitely appears to be a bug with the registration web site. I would call up Canon Support to see if they can register the product for you as well as to let them know of this issue. 1-800-652-2666
01-17-2023 07:29 PM
As Ricky stated, this came up a few days ago. That person solved it by logging in from a PC instead of a smart phone. In their case, the error appeared on an Android device. I don't recall the Android browser they were using or if they even mentioned it.
01-23-2023 04:21 PM
I’m having the same issue and am using an iPhone.
01-23-2023 04:34 PM
It seems there is an issue with the date selector on the site when using certain mobile devices. For now, you'll need to use a different browser or device - specifically a computer, and you should be fine.
04-25-2023 12:44 PM
Like the responses said above it’s an issue with mobile devices, specifically the mobile optimized browsers. I am using the Chrome browser. You can fix this by clicking the 3 dot menu in the upper right hand corner then select “Request Desktop site” it will reload the page. You can then select the appropriate date.
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