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10-04-2024 10:41 AM
Is anyone else having a problem with scrolling the Canon Knowledge Base website?
When I open the site all I can do is read the initial screen. It won't scroll.
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
Solved! Go to Solution.
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10-04-2024 04:55 PM
Hi Danny.
I wasn't getting a scroll bar on the right hand side. I right-clicked the page and one option that showed up was to open in Internet Explorer mode. I selected that and got and error message that IE wasn't supported so I selected the button that said MS Edge. When it reopened in Edge I had scroll bars.
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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10-04-2024 10:56 AM
Hi, John! We just tested the Knowledge Base across multiple common browsers and didn't have any trouble scrolling. Have you tried another browser?
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10-04-2024 11:29 AM
It doesn't work with Firefox on Windows.
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10-04-2024 11:34 AM
Hi Kris,
If you try to use Firefox there should be a message letting you know it is not a supported browser, and that we recommend using Edge or Chrome for Windows.
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10-04-2024 04:55 PM
Hi Danny.
I wasn't getting a scroll bar on the right hand side. I right-clicked the page and one option that showed up was to open in Internet Explorer mode. I selected that and got and error message that IE wasn't supported so I selected the button that said MS Edge. When it reopened in Edge I had scroll bars.
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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10-04-2024 10:58 AM
I am using latest W10 MS Edge. I will try my Mac when I get home. Thanks Danny. Will also try clearing my cache. I will report back.
Conway, NH
1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic