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Canon ID - reset password

dmayone72
Apprentice

Wondering if anyone else has had issues with trying to reset their Canon ID password today?  The app on my Iphone logged me out at some point and I do not remember what my password is.  I have attempted at least 10 times to reset it but it fails every time. I get the email and get to the password reset form, fill out all of the information with a new password but when I click next I get "There's been a problem" and no other explanation.  I have tried via my phone and my personal PC but same issues.  I will try again tomorrow as it seems to be a website issue but was wondering if others had the same problem.  I have photos I need to upload from a camera to my app and cannot at the moment.    

1 REPLY 1

Stephen
Moderator
Moderator

If you've requested a new password from https://canon.us/forgotpassword via your My Canon Account at https://canon.us/account and still can't log in, please contact support so they can research this for you. Our team is available weekdays from 9 a.m. to 6 p.m. (ET) at 1-800-OK-CANON (800-652-2666). 

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