Trouble registering new lens, previous registered products have disappeared

[Mano-CD]

For the past few days, I am having trouble with the Canon Website. All my registered products have disappeared. I am trying to register a new RF lens, the product does not show up and I am unable to proceed further. Does anyone know what is happening?

[March411]

The Canon site is a mess right now. I can't even log onto the site. I just get cycled through image verification endlessly. Prior today I couldn't view my registered products using the "Click on your product to see a personalized and comprehensive view of support offerings and other product resources." I would select the item and......nothing.

You would think a tech company as large as Canon would have the ability to maintain their website.

[justadude]

Maybe they have it fixed now.  I can log in, see all of my products that I have registered, look for downloads and firmware updates, etc.  Go back and try again.  

[March411]

Well it must be on and off because right now it's telling me

Looks like you don't have any registered products

[Stephen]

There may be a technical issue with your Canon Account. Please call 1-800-OK-CANON (800-652-2666) during normal business hours, and our team will help resolve this. 

[shadowsports]

Greetings ,

I've been logging into MyCanon, the Canon USA website and Canon ID several times over the last few days without any issues whatsoever.  All of my registered products appear under my account.  Yesterday I looked for the  RF-S-14-30mm since another user reported it wasn't added to the product database yet.  It's still on pre-order and only released in limited quantities.  I've had to call support before to have a new product added to the database. It's not a big deal.  

For users who don't see their previously registered products, This is usually because you created a second account and are not logging into the account your products were previously registered under.  Sometimes support can help you figure out what that email address was.  Note I said sometimes, not every time.  It's important to keep accurate records.  

Overall, no issues with any of my Canon Accts 

[March411]

Specific to my account, one username only, for quite a long time, order history is still viewable and all (many) registered items are gone.

[johnrmoyer]

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@Stephen wrote:

There may be a technical issue with your Canon Account. Please call 1-800-OK-CANON (800-652-2666) during normal business hours, and our team will help resolve this. 

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[johnrmoyer]

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@March411 wrote:

Specific to my account, one username only, for quite a long time, order history is still viewable and all (many) registered items are gone.

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Same for me

[johnrmoyer]

My products show up if I log in using Safari browser, but not if I use Chrome browser.

For decades it has been bad practice to use browser specific code instead of writing to the W3 standards. But, maybe it is just a difference in cookies. If it is cookies, Canon could fix it by setting the expiration time on the cookies.

EDIT: one more guess is that the problem is related to the Canon web page redirecting the browser to a different Canon domain than the one used for login. This should not be too difficult Canon to troubleshoot.