Trouble registering new lens, previous registered products have disappeared

[Mano-CD]

For the past few days, I am having trouble with the Canon Website. All my registered products have disappeared. I am trying to register a new RF lens, the product does not show up and I am unable to proceed further. Does anyone know what is happening?

[March411]

JFG appreciate the feedback but regardless of the search engine used (I use a direct link to Canon) the result is the same. I become an honorary CPS member, which I am not.....

This is a browser issue not a search engine issue.

Mano-CD, I plan to reach back out to them tomorrow to check the status. If I clear history and cookies I get a single log in to my account where I can see everything. Once I log out and try again I'm pushed to CPS. I will also mention that there are challenges with registration and point them to this thread.

[JFG]

Whiz (March411),

Regardless of whether it is a browser issue or not, the point is that canon IT has acknowledged the problem and as per your statement, canon admitted that it was their issue and that they will work to fix it.  My point is that one shouldn't be so demanding that the canon site work perfectly all the time as it is not perfect like any other on the web and **bleep** happens.  Also, it definitely was an issue experienced only with Google Chrome a web browser, as I used other web browsers like DuckDuckGo, Microsoft Edge, Firefox, Safari and others and didn't experience any issues with them.  The point is that Mano-CD shouldn't be jumping to conclusions and making statements like "Canon doesn't care".   The problem happened and Mano-CD is in his right to bring it up to the attention of Canon Support instead of griping and making accusations that "canon doesn't care".  Let's keep that kind of stuff in the sand box.

[JFG]

Mano-CD,

I'm sorry you feel the way you do; however, Canon has admitted that it was their website issue, and they worked to clear it.  I opened my canon account using google and google chrome and everything is working as it should.  I now can see all of my registered products, orders and purchase history as I should be able.  Canon has corrected the issue and all is working fine.   Also, anyone who knows about browser, search engine or any IT, should know that the aforementioned need to be always maintained and updated.  When IT updates the system there is always a chance of stuff happening and website members need to be open minded to that and not be so demanding.  I don't know any site in the web including those like Facebook, Apple, etc, that at one time or another go down or have hiccups which take time to fix.  Also, Canon did not know there was an issue with Google Chrome, until it was brought to their attention by, Whiz (March411).  I suggest that next time anyone experiences an issue with the website, instead of griping and complaining, pick up the phone and call Canon Support and inform them of the issue so that they can fix it.  Canon cares!

[March411]

Umm.... no the issue is not resolved for everyone. I still come up in Safari and Firefox as CPS member, order history shows, products do not, so jumping to conclusion that it is resolved is quite inaccurate. Mano-CD continues to have issues registering products.

Also, Mano-CD has a right to vent his frustration on the open forums. The last time I checked the First Amendment to the U.S. Constitution was still intact.

[JFG]

Whiz,

I never said that Mano-CD doesn't have the right to complain and not vent his frustrations, however, I'm saying that making statements such as "Canon doesn't care" is unfounded and it does not fix the issue.  It is funny that I just signed into my Canon Account using Google Chrome and I'm having no issues seeing all of my registered products, purchases and orders.  If there is a problem/issue one shouldn't hesitate to voice out their complaint without being combative and making accusations.  I concur with you, the first amendment to the US constitution is still intact and I also have the right to speak out my opinions.  If the issue has not yet been fixed than let's be constructive about how we communicate the problem.  Whiz, I think you're the type that always has to have the last word, I hope you prove me wrong.

[March411]

Sorry JFG but I call bull when I see it. Last word has nothing to do with it, your statement is inaccurate, several members still have challenges. And  combative is when you tell someone how that should act or speak (really write). Just because you are not having issues doesn't mean the problem is resolved for others. This thread has several members that are having challenges, you are not having challenges so jumping into a thread to tell someone how they should act or speak is quite frankly disrespectful.

That is my last word(s) until I get an update from Canon.

[JFG]

Whiz,

I guess that I was correct.  My issue is not with people having issues accessing the site or with the site.  My issue is that no one should make false statements like, "Canon just doesn't care" because it is not true. Canon cares and if one feels that Canon doesn't care than instead of griping, move on to another vendor like Sony or Nikon.  Then they can complain about Nikon not caring or Sony not caring as this is not a perfect world.  And no one is as perfect as you, Whiz.  I'm squashing this conversation as it is not getting us anywhere and you need to concentrate on using your direct link to canon and fix the problem as the "Honorary CPS member" that you are.   My friends were right about you.  You like to argue for no reason.  So, let's stop as I have said my peace and this is not getting us anywhere.  Bye, bye.

[March411 · Accepted solution]

Hey Mano-CD,

Spoke with support and tested several browsers and my account is back to normal. I inquired about your registration challenges but I didn't have enough information for them to assist. They wanted to know the model, serial number, vendor it was purchased from and purchase date. That being said they think if you bought from a Canon authorized supplier you should be good to go, try it again. If it doesn't work they suggest reaching out to them with the information I noted above. 800-652-2666

Sorry I could be more help but hopefully you will have success.

[johnrmoyer]

---

@March411 wrote:

Hey Mano-CD,

Spoke with support and tested several browsers and my account is back to normal. I inquired about your registration challenges but I didn't have enough information for them to assist. They wanted to know the model, serial number, vendor it was purchased from and purchase date. That being said they think if you bought from a Canon authorized supplier you should be good to go, try it again. If it doesn't work they suggest reaching out to them with the information I noted above. 800-652-2666

Sorry I could be more help but hopefully you will have success.

---

Thanks.

It works for me now in Chrome and I can see all of my registered products without going to Safari.

[Mano-CD]

Thank you, Marc, for taking the trouble to help me. The site now works well. I was able to register the latest acquisition. I can also see all my previously registered products. 

Even though I live in South America, I purchase all my gear from the USA through one of the online marketplaces.

Thanks again. Mano