Image gateway doesn't seem to be working...

[Lollerst4i]

When I tried to login to image gateway (for the first time...I've
never used it before) it says communication error(?)
Not sure why

[ebiggs1]

Boy that could be almost anything. Can you supply a lot more info?  

[Julius]

Hi!

CANON iMAGE GATEWAY is up and running at the moment. If you're still having problems, contact us at http://bit.ly/ContactCanon.

Thanks!

[christy11]

Hello, I am having the same problem.. I tried having a new password sent to me, Several times, and I still can't log in.. IT is giving me an error.. I know I'm entering the correct user name and password..I'm really getting frustrated cause I just got this new camera and want to se up Wi Fi for it....please  help..thanks.

[Lollerst4i]

Hi again,
So I tried re-setting the password several times and still the site won't let me get in! I'm giving you guys a screen shot of what I'm seeing. I'm using my iPhone...but still the app should work right? Any help would be appreciated.
Thanks!

[Lollerst4i]

Sorry the screen shot didn't go through so I'll just describe it...there's a red box on the top of the screen and it says: "a communication error has occurred"

[Lollerst4i]

YES!! I finally got in!

I had forgotton to first register my camera into my Canon account. After registering it worked great!

Thanks guys!

[Tim]

Hello Christy,

To try and work around this, you may want to try a different web browser.  Also, clear out any temporary internet files and delete temporary files too.  The use of a different browser should allow you to access the Image Gateway.