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Canoscan Lide 120 Copy function issue

khratoz666
New Contributor
Hi there everyone. First of all, i'm sorry for my english as english isn't my main. I have this issue with this scanner lide 120 copy function (button on scanner) on windows 10 x64 latest build. Every other button and functions on lj scan utility seems to work just fine except the copy function.

When i press it, the scanner will start scanning my documents and try to print to my printer but it just printing blank page. No image at all. Tried changing the setting to print it as a pdf file on my computer and it also turns out as a blank page. Tried using PDF button on a scanner to save it as PDF files and it works just fine. The image was there. Already reinstall latest driver from canon website several time but still the same. It was fine before i upgraded my os to windows 10. Is there anyone else having this issue? What is causing it and how to solve it? Thanks.
3 ACCEPTED SOLUTIONS

Patrick
Product Expert
Product Expert

Hi khratoz666,

 

Losing the Copy function is related to the installation of the latest update from Microsoft.

Rolling back the update or waiting for an update from Microsoft is recommended.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

10 REPLIES 10

benjieaa
New Contributor

got the same problem...

janstehlik
Occasional Contributor

same here on Lide 220

Same problem with the Lide220 as well.  I've updated everything I can update, computer updated as well.  Not sure what else to do! Super frustrating

Patrick
Product Expert
Product Expert

Hi khratoz666,

 

Losing the Copy function is related to the installation of the latest update from Microsoft.

Rolling back the update or waiting for an update from Microsoft is recommended.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

khratoz666
New Contributor
Thanks man

If you wish to keep or reinstall the KB5000802 update, please also install KB5001567 and KB5001649.

 

Microsoft issued those newer updates to resolve the issues with KB5000802.

 

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

i did a full Windows 10 update today and I still get just a blank page doing Copy (direct to print) on my scanner.

I really don't want to roll back any Windows 10 updates.  Surely there must be a Canon driver update to correct this!

Thanks.