Canoscan Lide 120 Copy function issue

[khratoz666]

Hi there everyone. First of all, i'm sorry for my english as english isn't my main. I have this issue with this scanner lide 120 copy function (button on scanner) on windows 10 x64 latest build. Every other button and functions on lj scan utility seems to work just fine except the copy function.

When i press it, the scanner will start scanning my documents and try to print to my printer but it just printing blank page. No image at all. Tried changing the setting to print it as a pdf file on my computer and it also turns out as a blank page. Tried using PDF button on a scanner to save it as PDF files and it works just fine. The image was there. Already reinstall latest driver from canon website several time but still the same. It was fine before i upgraded my os to windows 10. Is there anyone else having this issue? What is causing it and how to solve it? Thanks.

[janstehlik · Accepted solution]

i have installed this update and it works

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGR...

[benjieaa · Accepted solution]

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@janstehlik wrote:

i have installed this update and it works

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGR...

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thank you!

[benjieaa]

got the same problem...

[janstehlik]

same here on Lide 220

[Am_Sapphire]

Same problem with the Lide220 as well.  I've updated everything I can update, computer updated as well.  Not sure what else to do! Super frustrating

[janstehlik · Accepted solution]

i have installed this update and it works

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGR...

[benjieaa · Accepted solution]

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@janstehlik wrote:

i have installed this update and it works

https://support.usa.canon.com/kb/index?page=content&locale=en_US&id=ART179473&fbclid=IwAR33ahJ_83kGR...

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thank you!

[Patrick · Accepted solution]

Hi khratoz666,

Losing the Copy function is related to the installation of the latest update from Microsoft.

Rolling back the update or waiting for an update from Microsoft is recommended.

[khratoz666]

Thanks man

[Patrick]

If you wish to keep or reinstall the KB5000802 update, please also install KB5001567 and KB5001649.

Microsoft issued those newer updates to resolve the issues with KB5000802.

[jgrazianonc]

i did a full Windows 10 update today and I still get just a blank page doing Copy (direct to print) on my scanner.

I really don't want to roll back any Windows 10 updates.  Surely there must be a Canon driver update to correct this!

Thanks.