CanoScan LiDE 400 - Scanning empty jpeg

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08-22-2021 12:07 AM
My CanoScan LiDE 400 was working perfectly a few days ago. I went to start scanning again with the Canon IJ Scan Utility Lite, and it now scans an empty jpeg with zero bytes. I tried uninstalling the software and turning off my laptop and restarting and reinstalling the software, but this did not work.
When I open printers and scanners and open the scanner this way, the image in the scanner shows, but it would be nice to use the Canon IJ Scan Utility Lite tool.
I have double checked the settings as well and they are correct and as they were before this problem occurred.
I have a macbook pro and the software is macOS Big Sur version 11.5.2.
Does anyone know what the issue may be?
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10-27-2021 03:20 PM
Hi livlisette,
Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:
https://mycanon.usa.canon.com
