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CanoScan LiDE 400 - Scanning empty jpeg

livlisette
Apprentice

My CanoScan LiDE 400 was working perfectly a few days ago. I went to start scanning again with the Canon IJ Scan Utility Lite, and it now scans an empty jpeg with zero bytes. I tried uninstalling the software and turning off my laptop and restarting and reinstalling the software, but this did not work.  

 

When I open printers and scanners and open the scanner this way, the image in the scanner shows, but it would be nice to use the Canon IJ Scan Utility Lite tool.

 

I have double checked the settings as well and they are correct and as they were before this problem occurred.

 

I have a macbook pro and the software is macOS Big Sur version 11.5.2.

 

Does anyone know what the issue may be?

1 REPLY 1

Patrick
Product Expert
Product Expert

Hi livlisette,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

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