LiDE 120 Scanner - Black line on document but not on empty scan.

[The_Hyena]

Hello,

I have that black line problem.

When I use the "Auto Scan" option without a document on the platen, there is no line. But when I scan a blank document, it appears. It seems to be green. However, with the other scan options it's lines all the way.

Auto Scan: no document - No line

Auto Scan: blank document - Black line

Document Scan: no document - Black line

Document Scan: blank document - Black line

Custom Scan: no document - Black line

Custom Scan: blank document - Black line

The fact that the first option has no line eliminates a few causes, but I'm stumped on this one.

What do you think?

Thanks

Steve

[Patrick · Accepted solution]

Hi Steve,

It would appear that your CanoScan LiDE 120 would require service.  If your CanoScan LiDE 120 was purchased less than a year ago, please contact one of Canon's Technical Support Representatives via phone or chat to obtain your in warranty options. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com

If your CanoScan LiDE 120 is out of warranty, you are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002.  They're available weekdays and Saturdays after 9 AM ET (6 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.

[The_Hyena]

Thanks Patrick.

Steve