03-15-2021 09:01 PM
Solved! Go to Solution.
03-24-2021 06:16 AM
i have installed this update and it works
03-25-2021 12:16 PM
03-26-2021 08:34 AM
Hi khratoz666,
Losing the Copy function is related to the installation of the latest update from Microsoft.
Rolling back the update or waiting for an update from Microsoft is recommended.
03-16-2021 09:38 PM
got the same problem...
03-20-2021 12:44 PM
same here on Lide 220
03-23-2021 04:06 PM
Same problem with the Lide220 as well. I've updated everything I can update, computer updated as well. Not sure what else to do! Super frustrating
03-24-2021 06:16 AM
i have installed this update and it works
03-25-2021 12:16 PM
03-26-2021 08:34 AM
Hi khratoz666,
Losing the Copy function is related to the installation of the latest update from Microsoft.
Rolling back the update or waiting for an update from Microsoft is recommended.
03-26-2021 11:10 AM
03-26-2021 12:22 PM
If you wish to keep or reinstall the KB5000802 update, please also install KB5001567 and KB5001649.
Microsoft issued those newer updates to resolve the issues with KB5000802.
04-17-2021 05:00 PM
i did a full Windows 10 update today and I still get just a blank page doing Copy (direct to print) on my scanner.
I really don't want to roll back any Windows 10 updates. Surely there must be a Canon driver update to correct this!
Thanks.
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
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