Shadow on Canoscan Lide 300 Scans

[khaft16]

I have a brand new a Canoscan LIDE 300 and on every scan half of the scan is perfect but the other half appears in shadow, and/ or  darker.   I've cleaned the cover and the platen, and fooled around with a couple of things but there's not much out there on this parrticular problem.  I'm thinking it could be defective but wanted to see if anyone else ran into this issue.

Thanks!

[Patrick]

Hi khaft16,

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com