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EOS R5 Mark II challenged by certain SanDisk SD cards - Canon release

Canon support information that may interest some of our members. Corrupted images captured with EOS R5 Mark II and certain SanDisk SD cards 

EOS R100 showing time stamp with wrong time

I just purchased the EOS R100 and set the time stamp to Los Angeles time zone. When I download the pictures, the time stamp is showing them with a 12 hour difference. For example: the picture will say 6:00 am, when it should be 6:00 pm. Any ideas on ...

Can't access menu or photos on EOS R100

R1 overheating in stills shooting

I have two R1 bodies which I use for indoor theatrical work. I shoot stills only, and always in single-shot mode -- never video, and never continuous shooting. Averaged over several hours, my shooting rate is typically 1 shot per second. In such usag...

EOS R8 overheats after 60-120 seconds

Hello,I've been using my R8 for years for both photo and video without any issues. The other day I started filming my daughter singing at school (as I have many times before) and after a few seconds the camera heat warning went from 0 to overheat alm...

EOS R5 Mark II - Full Card Error

I use Lexar 512GB professional silver SE CFexpress Type B memory card in my R5 MII. I randomly encountered card full error, only with the CFE card so far, even though the card was just formatted or the camera had been used hours before. I tried power...

Why would I need to use the cropping feature on an EOS R6 Mark II?

All, Talking with a person in a camera store about purchasing a RF70-200mm F2.8 lens so that my pictures would be sharper. We discussed the usual suspects on getting sharp pictures such as focusing and other elements. Then a comment was made about us...

EOS R5 with Bowens Gemini GM500PRO Lights Underexposed

My wife has an EOS R5 and she’s trying to use her old studio lights which are Bowens Gemini GM500PRO. She is using the sync port with a cable. The lights are flashing on but the images are underexposed.We’re following the online recommendations: manu...

Canon R5 Mk II EVF is giving me problems as it isn;t accurate and natural

Transitioning to Canon from being a very long time Nikon user:Just over 2 weeks ago I purchased a R5 Mk II camera body with high expectations based on brand reputation, online reviews and sample pictures seen online. I have no close friends that own ...

Canon R10 - How do Subject Tracking settings and AF Servo Characteristics settings interact?

I know subject tracking settings in the R10 AF1 menu focus on a type of subject (people, animal, cars) but there is also an optional setting in AF1 for how well focus holds tracking to the subject.   The AF Servo Characteristic settings in the AF2 me...

EOS R7 Replacement Eye Cup Needed

Like many, the viewfinder on my R7 is falling apart, but Canon does not seem to provide a replacement (Side note: Come on, Canon! Build quality and support are kind of important.). Anyway, a replacement I attempted from Amazon was not a true fit as t...

EOS R5 Mark II Firmware Update, Version 1.3.0 [Windows]

Hi can anyone help? I cannot update the new update is not recognised on my car, and I cannot do it by plugging camera into pc, I usually put the update on a memory card, and the camera does the rest, but it says not the correct updater, and doesn't r...