@Molybdo42 wrote:
Thanks for the answer ! It's exactly what I've done on first and second repair, in both I put a 4 pages letter explaining the issue. Now the conversation we had shows that I wasn't clear enough, if I need a third repair I'll try to modify my text. What posts were you occupying at Kodak and Panasonic ? This might help me in writting the letter differently.
Sales Director, but the position offered me complete access to engineering and development, tech support, etc. Even in big companies, the various lines of business and groups within are pretty tightly integrated.
But for his defence, most (if not all ?) photographers don't know the kind of software procedure the AF goes through when selecting what It should focus on. Does it focus on the nearest subject, or on the most contrasted, or on the one located in the center of the mark ? Those are questions I still need to ask myself. Maybe that the picture you pointed at would have focussed properly,maybe the AF system focuses on the closest widest subject (the face is closer and covers more than 4/5 the sensitive area, so I would expect to lock focus on that). I think that automatic AF point selection does that.
^^ Fair questions, but still the responsibility of the user to understand before they should go blaming the hardware. Again, not flaming the guy, but the truth is he's blaming the system when he clearly lacks the understanding as to what happened and what role the user/he played in the outcome. I can put the site of my AR15 on a target, but if I've not adjusted the site for 300 yards vs 100 yards or if I don't even understand the concept of aiming, then the drop of said bullet over distance is going to cause a miss even on a zero wind day. So there too 4/5 in terms of closeness won't matter. That only counts in horseshoes and hand grenades as they say. Hopefully that guy doesn't pick up a gun and expect to hit targets just because the scope or site is on-target.
But, regardless what they were told, the affected users still "instinctivly" felt that something was wrong with their camera. Kind of like I did when I got the 70D. In my first pictures I couldn't understand why the camera can't focus. Also up until the 70D, I never payed too much attention to how AF works. In a sense, this 70D issue made me a better photographer as I now know what "crosstype" means (to show you how far I was)...
You unfortunately really need to experience that issue once to clearly understand what we are going through.
I'm not sure what you mean by "instinctively"? IMO it's a matter of expectations not being met. Users bought this camera and thought that it would automatically make them a better shot. This same exact issue has come up on just about every Canon DSLR Sold to date and 9/10 times the complaints are from users who "upgraded" to the new system and didn't have said experience with them prior. Not sure who set their expectations or really, the understanding of the system, but that's where the fault lies. Another gun anaolgy as I shoot both, putting a scope on rifle isn't going to marksman make.
Believe me, I've been there done that with cameras in my days shooting them. I've had plenty of Canon SLR's. D30, 10D, 20D, 40D, 50D, 70D, 1DMKII and a 5DMKIII. Only the 20D has bit the dust. The rest work and many are being used by my family members I've given them to.
