My new 80D takes pink pictures
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-04-2020 09:21 AM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2020 02:17 PM
It amazes me when people go to all the trouble of asking for help on a forum then not only do they not take the slightest notice of what helpful forum members suggest what they should do to rectify the problem but they get all defensive when it is suggested that they might have done something wrong themselves
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2020 02:40 PM
And what surprises me most of all, I think, is that we've not seen even one sample picture that might help in analyzing the OP's problem. Members here won't likely be able to actually repair a defective camera in the forums, but they can surely advise some ways to troubleshoot certain issues before the camera has to be sent away to a repair center for an undetermined period of time.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2020 02:55 PM
BurnUnit said,
" but they can surely advise some ways to troubleshoot certain issues before the camera has to be sent away to a repair center for an undetermined period of time."
And I would add to his wisdom that needlessly sending a camera to a repair center creates a non-zero chance of shipping loss or damage with the additional hassle that brings.
More than once I have purchased a "new" item that has clearly been out of its box before either tried in the shop or returned. There are many opportunities for a new camera to have been touched before it was purchased by the new owner and resetting to default is a quick way to rule out that issue.
Rodger
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-05-2020 03:04 PM
@wq9nsc wrote:BurnUnit said,
More than once I have purchased a "new" item that has clearly been out of its box before either tried in the shop or returned. There are many opportunities for a new camera to have been touched before it was purchased by the new owner and resetting to default is a quick way to rule out that issue.
Rodger
We actually don't seal our boxes because we've found that our customers are a little more tactile. They like to touch the cameras, and try them out a little before purchase. It's not uncommon at all to get a brand new camera that's been "test driven," which means the settings will likely be all over the place. What is uncommon is to get a camera in a sealed box. That is often a telltale sign of a returned product. Our boxes are never sealed at the factory.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2020 12:05 PM
What is funny this morning is I posted that the tech from Canon I called in Virginia said he knew exactly what the problem was ... the white setting which needs to be set manually and the color saturation which needs to be set manually. He was a nice fellow.
Also funny I posted the Canon repair facility is only five miles from my house so I can drive right over say hello in person and let them do their thing on my camera. I see a reply this morning from a friend gentleman telling me I'm risking my camera having it bounce around in the mail. I'm driving there.
Again ... I will update what they tell me and do to the camera.
FYI ... the Canon phone tech in Virginia knew what the issue was without seeing a sample picture. I'm going to bring samples for my local Canon people.
But for all of you who asked you can simulate a sample picture by simply putting on a pair of your rose colored glasses and look around 🙂
With all good cheer !
I will update soon my good fellows
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2020 12:32 PM
I was not going to post to your replies but I can't resist any longer. The reason we suggest to reset the camera when any unknown issue happens it two reasons. One it is very easy to do. Two it is a free remedy that works a significant amount of the time. It does not merit a derogatory response form you. We are simply offering solutions.
There is no doubt the best place for any problem with a Canon camera is at a authorized Canon repair facility. Not this forum!
This is what you presented us with;
"My new 80D purchased at Costco as a bundle with a nice pair of Canon lenses has always taken pink pictures. I seldom get good photos from this camera .... I've never touched any other setting ever. .... Is Canon going to admit they have a serious problem and help us besides telling us to service a camera? ...(Canon) ... cameras are garbage from day one of purchase?"
The 80D is not garbage as many thousand upon thousands preform beautifully everyday. Most do not take "pink" pictures.
You never even mentioned what lenses you bought in the "bundle". Or,offered a sample photo, just I didin't do anything wrong. Just that Canon needs to admit it has a serious problem.
At this point I suggest you take your own advice and, "the Canon repair facility is only five miles from my house so I can drive right over ... and let them do their thing on my camera."
I bet they do a factory reset first off.
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2020 08:32 PM
@Horsefeathers wrote:
You people dont read anything I'm posting here.
I pretty much stopped reading your posts because you whine too much. Why others are continuing to waste their time and effort on you I don't know.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-06-2020 12:16 PM
A person buying at Costco... a huge warehouse ... pays first then takes their receipt to a counter where protected items are handed to you in person.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2020 11:54 AM
Before speaking with the great tech person in Virginia I wondered out loud how an issue so critical to a person taking great automatic pictures can trust the quality control where these are massed produced. I've already had many pictures completely ruined thinking it was the lighting for that particular day.
I work with servers and large networks. I know that getting a piece of hardware from a factory needs to be right otherwise you can never really trust that brand again. Quality control is critical. A company cannot say oh well we only caused major problems for three percent of the networks we sold hardware to. We'll investigate our quality control if the problem reaches five percent ... after we have our crispy cream and starbucks of course.
I've had family to take care of this past week. I'll post the solutions the Canon tech people implement on my sick camera.
Thanks for your concern !
Cheers
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-10-2020 12:23 PM
You seem to think all other companies except Canon make 100% perfect products? If there is a problem Canon people will fix it.
I would lighten up a bit with the, " many (Canon) cameras are garbage from day one of purchase?", before you make the Virginia trip. Sugar vs vinegar thing. Good luck and do get back with us.
EOS 1D, EOS 1D MK IIn, EOS 1D MK III, EOS 1Ds MK III, EOS 1D MK IV and EOS 1DX and many lenses.