EOS Rebel T7 Battery Only Shows 50% Charge

[ciderhouse_]

I got a camera three days ago. I charged the battery overnight and until about 3 pm the next day. I put the battery in the camera and turned it on and it shows two bars or 50%. I talked to somebody in canon and they told me that I should return the camera and have it exchanged. I said if I do that then I'm gonna get another camera and it will do the same thing. I have an older camera that does the same thing, with the battery at 2 bars. I went to clean the older camera and before the cleaning was done the battery was beeping and showed it was low. Somebody at canon told me that the batteries are on backorder for these cameras. The seller told me that canon ships the batteries at 50% and there was a charger for it. I would like to know what type of compatible batteries this would take because my boyfriend said to just keep it and get a battery from canon in a few months as they are on back order. At this point I'm unsure on what to do with it as it is my early Xmas present cause my other camera has no repair service if it needs to be fixed.

[ciderhouse_]

Ok if that the case then I like to find out why I can't clean my canon EOS rebel t5 camera without the battery going low and beeping before its done cleaning

[Tronhard]

What process do you mean by cleaning.  What are you trying to clean precisely?

[ciderhouse_]

 cleaning is on the settings on the back of the camera

[Waddizzle]

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@ciderhouse_ wrote:

Ok if that the case then I like to find out why I can't clean my canon EOS rebel t5 camera without the battery going low and beeping before its done cleaning

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Beeping?  That does not sound right, not at all.  

What sort of cleaning are you doing?  Why does your camera even need cleaning?

[Tronhard]

Exactly... If you have not been using it to any degree, why are you cleaning it?

Do you have your manual, and have you referred to it about the battery display, and if and when it might need cleaning?  That should be your first port of call before doing anything else.

[ciderhouse_]

I have been using it. 

[ciderhouse_]

Yes it needs to clean the sensor cause there are spots on my pictures

 

[Tronhard]

Did you check the documentation on the procedure for doing this? You should note that is a big drain on the battery each time you attempt it.

[Waddizzle]

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@ciderhouse_ wrote:

Yes it needs to clean the sensor cause there are spots on my pictures

 

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Again.  What are you doing to the camera?  

What method(s) and cleaning tools are you using to clean the sensor?  If you see spots on your images, then the only tool you should need would be an air blower, similar to this one.

[ebiggs1]

No answer here is more than a guess until more info is offered. Way, way more info. There is no way Canon would know how long a camera will sit on a shelf before sale, or how long it will take to ship.  So, I doubt a 50% charge is a fact. Canon brand batteries will fully charge in way less time than you tried. Typically an hour or two.