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International Repair - Servicing Lens from Japan in US

dharge
Apprentice

I'm considering purchasing an pre-owned ef400 2.8ii from a dealer in Japan. I've been reading that if something happens to the lens, I can't get it repaired from an authorized Canon repair center in the US. Is that correct?

3 REPLIES 3

ebiggs1
Legend
Legend

Maybe! Call Canon  and ask 1 (800) 652-2666.

It is a matter of them not wanting to repair it as they can't repair it if they don't have the specific parts.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

ebiggs1
Legend
Legend

Oh, BTW, if you want the reason for this Canon will always return it to its original factory specifications because Canon service warranties all work done. If Canon USA can not do that they won't repair it at all.

EB
EOS 1DX and 1D Mk IV and less lenses then before!

jrhoffman75
Legend
Legend

Before you lay out a significant amount of money confirm with Canon that they will repair grey market out of warranty products. There are myriad discussions on the web where this is reported, but best to confirm when it's your wallet involved.

I checked, and it looks like the Mk II version is still on the repair list.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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