cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Service Advisory: EF 50mm f1.2L Lenses - Free Repair Is Available (End Date March 31, 2026)

shadowsports
Legend
Legend

Lens service advisory. Check here for information and to see if your product is affected.  

https://canon-jp.translate.goog/support/quality-info/230330ef50mmf12lusm?_x_tr_sl=ja&_x_tr_tl=en&_x_...

 

 

interchangeable lenses for SLR and mirrorless cameras.  Guidance of free repair of "EF50mm F1.2L USM"

March 30, 2023

Canon Marketing Japan Inc.

Thank you for using Canon products.

We have found that the following phenomenon occurs with the interchangeable lens "EF50mm F1.2L USM" for single-lens reflex and mirrorless cameras.
We would like to inform you about the content of this matter and our response.

We sincerely apologize for any inconvenience caused to customers using this product.
In the future, we will continue to implement thorough quality control so that our customers can use our products with peace of mind. We appreciate your understanding.

Phenomenon

When shooting in a high temperature environment, the exposure may not be as intended, resulting in variations in the brightness of the images shot in the same scene, or an error "Err01" may occur.

Products

Some of the EF50mm F1.2L USM interchangeable lenses for single-lens reflex and mirrorless cameras produced in 2022.

Lenses with the 10-digit serial number printed on the lens body (see the figure on the right) whose four digits from the left are "1840", "1940", "2040", "2140", and "2240" are eligible.

shadowsports_2-1680259113669.png
Lenses with serial numbers engraved on the mount are not covered.

About correspondence

We will repair the affected products free of charge. Please note that there may be a charge for problems other than the above phenomenon, even for the target product.

Free repair acceptance period

Until March 31, 2026

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
2 REPLIES 2

Danny
Moderator
Moderator

Hi!  To clarify, this is not a recall but a service advisory.  You can check out Canon USA's official statement on this matter right HERE.

Hope this helps!

shadowsports
Legend
Legend

Thanks Danny, I've corrected the post.

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10

~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8 ~CarePaks Are Worth It
Avatar
click here to view the press release
Announcements