03-31-2023 06:38 AM - edited 04-01-2023 01:15 AM
Lens service advisory. Check here for information and to see if your product is affected.
interchangeable lenses for SLR and mirrorless cameras. Guidance of free repair of "EF50mm F1.2L USM"
March 30, 2023
Canon Marketing Japan Inc.
Thank you for using Canon products.
We have found that the following phenomenon occurs with the interchangeable lens "EF50mm F1.2L USM" for single-lens reflex and mirrorless cameras.
We would like to inform you about the content of this matter and our response.
We sincerely apologize for any inconvenience caused to customers using this product.
In the future, we will continue to implement thorough quality control so that our customers can use our products with peace of mind. We appreciate your understanding.
Phenomenon
When shooting in a high temperature environment, the exposure may not be as intended, resulting in variations in the brightness of the images shot in the same scene, or an error "Err01" may occur.
Some of the EF50mm F1.2L USM interchangeable lenses for single-lens reflex and mirrorless cameras produced in 2022.
Lenses with the 10-digit serial number printed on the lens body (see the figure on the right) whose four digits from the left are "1840", "1940", "2040", "2140", and "2240" are eligible.
We will repair the affected products free of charge. Please note that there may be a charge for problems other than the above phenomenon, even for the target product.
Until March 31, 2026
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
03-31-2023 09:08 AM
Hi! To clarify, this is not a recall but a service advisory. You can check out Canon USA's official statement on this matter right HERE.
Hope this helps!
03-31-2023 10:24 AM
Thanks Danny, I've corrected the post.
~Rick
Bay Area - CA
~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
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