new printer G4120 will not print

[bclendenin]

Just set up my new printer followed all steps. Everything seemed to be working fine did test prints from mobile device & tablet but when I went to print a word document it goes through the process but nothing prints on the paper it’s completely blank. How can I fix this

[ArthurJ]

Hi bclendenin,

I recommend contacting our chat team.The real time support would be most beneficial in this case.

To get to the chat feature, click HERE. Once in the chat box, ask to speak to a live person. You will be asked to create a Canon account and once that is done, you will be able to connect with one of our chat agents Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.

We look forward to hearing from you.