prograf 1000 support code 1100 and 1300

[lavonner48]

My Canon Image Prograf 1000 keeps telling me that either there is no paper in the top feed slot or there is a paper jam. I am printing on Red River Premium Matte 5.5x8.5 greeting card stock, 60#, 11 mil. The printer will pull one card part of the way down and then stop and tell me there is a paper jam. I cannot find a paper jam anywhere. Sometimes it will tell me there is no paper in the top feed slot,  and there is paper loaded in the top feed slot. I have performed both types of roller cleaning several times and it will print 2 or 3 cards and then it stops. The paper is not curled. I am currently printing a 360 card order and really need help!  Thanks!

[Patrick]

Hi lavonner48,

Please attempt to print using the Manual Feed Tray.

To load paper in the Manual Feed Tray, please refer to this page from the manual:

PRO-1000 > Handling and Use of Paper > Handling Paper > Loading Paper in the Manual Feed Tray

Does the paper jam error occur when using this tray?

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