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prograf 1000 support code 1100 and 1300

lavonner48
Contributor

My Canon Image Prograf 1000 keeps telling me that either there is no paper in the top feed slot or there is a paper jam. I am printing on Red River Premium Matte 5.5x8.5 greeting card stock, 60#, 11 mil. The printer will pull one card part of the way down and then stop and tell me there is a paper jam. I cannot find a paper jam anywhere. Sometimes it will tell me there is no paper in the top feed slot,  and there is paper loaded in the top feed slot. I have performed both types of roller cleaning several times and it will print 2 or 3 cards and then it stops. The paper is not curled. I am currently printing a 360 card order and really need help!  Thanks!

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