TS9521C Won't print 12 x 12 photos

[Rachelle1]

I am trying to print a 12" by 12" picture. The image and paper size are set correctly:

But whenever I try to print I receive the following error: "The media type and paper size are not set correctly. Click Cancel Printing to stop printing, change the media type or paper size setting, and print again."

I have input and verified the correct paper size on the printer

And I have loaded the correct paper into the rear tray:

But the printer will not print.

Please help. Thank you.

[ArthurJ]

Hi,

Try changing the paper source from automatic to the rear tray in the print settings. 

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