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TS9521C Won't print 12 x 12 photos

Rachelle1
Apprentice

I am trying to print a 12" by 12" picture. The image and paper size are set correctly:

Settings.jpg

But whenever I try to print I receive the following error: "The media type and paper size are not set correctly. Click Cancel Printing to stop printing, change the media type or paper size setting, and print again."Error Message.jpg

I have input and verified the correct paper size on the printer

Printer Settings.jpg

And I have loaded the correct paper into the rear tray:

Paper Loaded.jpg

But the printer will not print.

Please help. Thank you.

1 ACCEPTED SOLUTION

Rachelle1
Apprentice

I just got it to work! The media type has to be set to card stock. I thought it was plain paper, it seems like plain paper, it's thin like plain paper but setting it to card stock allowed it to print. Woooo.

Thank you for trying to help.

View solution in original post

3 REPLIES 3

ArthurJ
Product Expert
Product Expert

Hi,

Try changing the paper source from automatic to the rear tray in the print settings. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

No. That did not fix it. We are still getting the same error.20230924_154218.jpg

Rachelle1
Apprentice

I just got it to work! The media type has to be set to card stock. I thought it was plain paper, it seems like plain paper, it's thin like plain paper but setting it to card stock allowed it to print. Woooo.

Thank you for trying to help.

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